May 2019 to PresentW Doha Hotel & Residence
Guest Service Agent
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain an up‑to‑date knowledge of the hotel and local services.
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay in a professional manner.
- Ensure concierge desk and store room is clean tidy and well organized.
May 2017 to April 2019W Doha Hotel & Residence
- Proficient at operating modern cleaning equipment.
- Dusting and polishing furniture and fixtures.
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks.
- Maintaining a clean and sanitary kitchen area.
- Making beds and changing linens.
- Vacuuming and cleaning carpets and rugs and washing windows.
- Sweeping, polishing, and mopping hard floors.
- Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
- Cleaning mirrors and other glass surfaces.
- Emptying trash receptacles and disposing of waste.
- Monitoring cleaning supplies and ordering more as needed.
- Reporting any necessary repairs or replacements
May 2014 to Aug 2016Update
Diploma in Hotel Management
Result : CGPA 3.64 (out of 4)
Mejor Subject : Housekeeping
Jan 2007 to Mar 2009Barthi Degree College
Higher Secondary Certificate
Result : GPA 3.40 (out of 5)
Group : Commerce
Jan 1997 to Mar 2007Rotary School
Secondary School Certificate
Result : GPA 3.06 (out of 5)
Group : Commerce
Microsoft Office Skills
Hotel PMS System Opera
- Digital Design
- Social Media
- Time Management
- Social Networking