Resume

Work experience

May 2019 to Present
W Doha Hotel & Residence

Guest Service Agent

  • Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain an up‑to‑date knowledge of the hotel and local services.
  • Maintain awareness of guest profile through Opera guest profile system
  • Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
  • Deliver morning newspapers to rooms
  • Deliver guest messages and other deliveries immediately without delay in a professional manner.
  • Ensure concierge desk and store room is clean tidy and well organized.
May 2017 to April 2019
W Doha Hotel & Residence

Housekeeping Attendant

  • Proficient at operating modern cleaning equipment.
  • Dusting and polishing furniture and fixtures.
  • Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks.
  • Maintaining a clean and sanitary kitchen area.
  • Making beds and changing linens.
  • Vacuuming and cleaning carpets and rugs and washing windows.
  • Sweeping, polishing, and mopping hard floors.
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
  • Cleaning mirrors and other glass surfaces.
  • Emptying trash receptacles and disposing of waste.
  • Monitoring cleaning supplies and ordering more as needed.
  • Reporting any necessary repairs or replacements

Education

May 2014 to Aug 2016
Update

Diploma in Hotel Management

Result : CGPA 3.64 (out of 4)
Mejor Subject : Housekeeping

Jan 2007 to Mar 2009
Barthi Degree College

Higher Secondary Certificate

Result : GPA 3.40 (out of 5)
Group : Commerce

Jan 1997 to Mar 2007
Rotary School

Secondary School Certificate

Result : GPA 3.06 (out of 5)
Group : Commerce

Skills

Microsoft Office Skills

Microsoft Word

90%

Microsoft Excel

65%

Microsoft Powerpoint

80%

Microsoft Outlok

90%

Others Skills

Word Press

85%

Web Design

80%

Adobe Photoshop

95%

Adobe Illustrator

65%

Hotel PMS System Opera

70%

Knowledges

  • Marketing
  • Print
  • Digital Design
  • Social Media
  • Time Management
  • Communication
  • Problem-Solving
  • Social Networking
  • Flexibility

Training Certificate

Awards Won