WELCOME AMBASSADORS

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

About Me

Highly enthusiastic Customer Service Representative with 3 years of high-end retail customer service experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction, relationship, engagement and contribute to company success.

  • Date of birth28/09/1992
  • ResidenceBangladesh
  • AddressWest Bay, zone 61, Street 831, Building 262
  • E-mailmail@maruf.me
  • Phone+974-55194630

Tripadvisor Reviews

Languages

Bangla

100%

English

100%

Hindi

80%

Interests

  • Traveling
  • Photography
  • Computer & Technology
  • Watching Movies
  • Playing Video Games

Fun Facts

Interests

Travel

Working From

25.05.17

Awards Won

3

Resume

Work experience

May 2019 to Present
W Doha Hotel & Residence

Guest Service Agent

  • Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain an up‑to‑date knowledge of the hotel and local services.
  • Maintain awareness of guest profile through Opera guest profile system
  • Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
  • Deliver morning newspapers to rooms
  • Deliver guest messages and other deliveries immediately without delay in a professional manner.
  • Ensure concierge desk and store room is clean tidy and well organized.
May 2017 to April 2019
W Doha Hotel & Residence

Housekeeping Attendant

  • Proficient at operating modern cleaning equipment.
  • Dusting and polishing furniture and fixtures.
  • Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks.
  • Maintaining a clean and sanitary kitchen area.
  • Making beds and changing linens.
  • Vacuuming and cleaning carpets and rugs and washing windows.
  • Sweeping, polishing, and mopping hard floors.
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
  • Cleaning mirrors and other glass surfaces.
  • Emptying trash receptacles and disposing of waste.
  • Monitoring cleaning supplies and ordering more as needed.
  • Reporting any necessary repairs or replacements

Education

May 2014 to Aug 2016
Update

Diploma in Hotel Management

Result : CGPA 3.64 (out of 4)
Mejor Subject : Housekeeping

Jan 2007 to Mar 2009
Barthi Degree College

Higher Secondary Certificate

Result : GPA 3.40 (out of 5)
Group : Commerce

Jan 1997 to Mar 2007
Rotary School

Secondary School Certificate

Result : GPA 3.06 (out of 5)
Group : Commerce

Skills

Microsoft Office Skills

Microsoft Word

90%

Microsoft Excel

65%

Microsoft Powerpoint

80%

Microsoft Outlok

90%

Others Skills

Word Press

85%

Web Design

80%

Adobe Photoshop

95%

Adobe Illustrator

65%

Hotel PMS System Opera

70%

Knowledges

  • Marketing
  • Print
  • Digital Design
  • Social Media
  • Time Management
  • Communication
  • Problem-Solving
  • Social Networking
  • Flexibility

Training Certificate

Awards Won

Blog

Celebrate National Sports Day in Qatar 2020

National Sports Day is an annual event first celebrated on February 2012 . Just like any other national holiday, it brings together people of all backgrounds to celebrate the importance of sports in our society.

The importance of organizing the Sport Day in the State of Qatar every year is to increase the value of sport and raise awareness of its importance in daily life. 

Staff party 2017 at W Doha Hotel

Our staff party of 2017 was in celebration of the year gone by and as a way to thank our hardworking employees for their contribution and dedication to this company.

The event involved a lot of exciting games with prizes, food and drink.

First time in Qatar, Souq Waqif

One of the most-visit places is Souq Waqif in Doha, where you will find the cities best items for sale and the best place to hang out. On a trip to Doha in 2017, I had the opportunity to explore Souq Waqif and I was not disappointed at all.
Having to visit Doha for the first time in my life, I had never actually visited a real Souq, and this was my first experience here.

Last day of our Hotel Management Class